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  1. Finding Conditions of Carriage, Terms and Conditions of contract and Summary of EC Regulation
    Click here for Conditions of Carriage and click here for our Terms and Conditions of contract and click here for the Summary of EC Regulation 889/2002.
    Date Updated: 20/12/2011
  2. Fares, taxes, fees and charges
    Find our policy on fares, taxes, fees and charges by clicking here  . 
    Date Updated: 22/10/2014
  3. Selecting seats from a seat map
    If you see a seat map button on the confirmation page when you book your flight online or within My booking  section, then clicking this button will launch the seat map for...
    Date Updated: 05/06/2015
  4. Our sustainability programme - community
    In 2010, we entered a three-year partnership with Free the Children, which has already been hugely successful. Funds raised by our staff and passengers are used to support sustainable development...
    Date Updated: 02/10/2014
  5. Time delay for miles earned with a partner company
    Providing you quoted your membership number at the time of booking and presented your card at check-in, this should be on your account within 30 days. If they don't appear in that time, please send...
    Date Updated: 08/10/2013
  6. What is meant by the term qualifying fare?
    A qualifying fare is a revenue fare - Excludes Miles Plus Money.
    Date Updated: 17/09/2013
  7. Earning Tier Points (inc Partner Airlines)
    Please follow the link  for information on earning tier points .  For partner airlines, in particular, please refer to the lower part of the Tier points page .    
    Date Updated: 02/09/2013
  8. My membership number isn't working on the website.
    When entering your membership number, please enter it in full as stated on your membership card, excluding any spaces starting 00 e.g. 00123456789.
    Date Updated: 03/09/2013
  9. What does Virgin Atlantic charge extra for? Updated
    Generally speaking, you'll find that many of the "extras" like meals and drinks are all part of the service. You can customise your experience though with some optional add-ons, which are listed...
    Date Updated: 01/10/2015
  10. Booking references
    A booking reference is a unique code specific to an individual reservation. It is also known as a Record/Booking Locator (or RecLoc), PNR Code, confirmation number or reference number. It can be...
    Date Updated: 12/06/2014